Delivery Policy
Delivery Policy
At this time, we only ship to the United States and Canada. Free delivery to Canada and the United States.
Our website’s pricing are all in Canadian dollars. Your credit card provider will charge you in the currency of your choice at the current exchange rate.
All orders to the United Kingdom, Canada, and the United States are dispatched using FedEx International Economy. After you place your purchase, it will take 7-12 business days to arrive. (Shipping costs are included in the product cost.)
The receiver is the official importer and must follow all of the destination country’s rules and regulations. Import taxes, customs charges, and fees may be levied on the recipient of an overseas cargo once it arrives in the recipient’s country. The receiver is responsible for any additional customs clearance fees.
Ultimate Direction has no influence over the charges and has no way of knowing what they will be.
Product shipment costs and taxes are refundable, which means that if a shipment is denied due to unexpected items, the initial expenses will be returned. Don’t make any changes.
We highly advise that, in order to prevent a delay in obtaining your product from customs, you:
When your merchandise arrives, include a phone number where customs may reach you. This phone number will appear on the commercial invoice so that customs may contact you to complete the purchase.
Please do not deny a package or dismiss a carrier’s request for information.
We do not reimburse original shipping expenses for items that are denied at the door (exception: if the product is outdated or not the same as the order, in which case yes). All payments will be refunded to you).
Please contact us if you have any questions.